FAQs

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General Information


What is Lillypost?

Lillypost is a monthly book subscription box that sends children's books to your door! Each month, tiny fingers will discover carefully curated books, a lovely little note and stickers for fun!

What are the box options?

We offer three options so you can choose the box that best suits the age of your child. Our Board Book Box is perfect for ages 0-3, our Picture Book Box is great for ages 4-7, and our Mixed Book Box is for families who are looking for books at different reading levels.

How many books come in a Lillypost box?

Our Picture Book Box comes with 3 books.
Our Board Book Box comes with 4 books.
Our Mixed Book Box comes with 2 picture books and 1 board book.

How are Lillypost books selected?

Every box of books is selected by passionate parents, aunts, uncles just like you. This means that we select books that we believe will make the biggest impression, create the most fun, and bring the most joy to your little bookworm.

How much does a Lillypost subscription cost?

A Lillypost box starts at $19.95/month + $4.95/box shipping. However, the longer you commit to a subscription, the lower the price per box! For a 12 month subscription, the price drops to $15.95 + $4.95 shipping per box!

Will my books arrive wrapped?

No, your books will not come automatically wrapped. However, you do have the option to pay an additional $5/box to have all the books individually wrapped.

Why do some of my books have a small dot or line on the edge of the book?

Since many of our books are purchased from publishers' excess inventory, they add a small mark on the edge of the book to ensure that the books cannot be returned. All the books are new and in excellent condition; however, that small mark allows us to offer our boxes at the prices we do!

What should I order if I have children in both the board book and picture book age groups?

We have a mixed book box that are great for families for children at different reading levels! A mixed box includes 2 picture books and 1 board books to appeal to each age group.

What if I received a book my child already has?

Community is a very important word to everyone here at Lillypost. If you receive a book that your child already has, we encourage you to share it with your community. Drop it off at a local charity, your child’s classroom, or even give it to your neighbor! We think this could be a great chance to interact with those around you and help make a small difference for children’s literacy.

If I sign up today, when will I receive my first box?

Your first box will ship within two business days after your order is placed and will take approximately 3-10 business days to arrive at your door depending on the location.

Does everyone receive the same books every month?

No, just because you order during the same month as someone else, it does not mean that you will be receiving the same books. We select our favorite books and add them to a pool on a continual basis. New books are added weekly and it will always be a fun surprise for both the child and the parents!

Can I add a special note to my box?

Unfortunately, we do not offer this feature currently.

How does Lillypost give back?

Here at Lillypost, literacy is of the utmost importance. That is why we donate one new book for every single box shipped out our doors to a charity focused on advancing children’s literacy. To date, we have donated over 20,000 books! Learn more here.


Subscribing


What payment methods do you accept?

We accept credit card payments from Visa, MasterCard, and American Express.

Do you offer gift cards?

We are sorry, but we do not offer gift cards at this point in time.

Why is my credit card being declined?

Your credit card may be declined because we do not accept the form of payment you are trying to enter. Also, double check that the billing information you are entering matches the billing address connected to your credit card exactly. If you are still having trouble, contact us and we can help you out.

I didn’t receive an order confirmation for my subscription. What do I do?

No worries! Login into your account and click the order # to get your full order breakdown and also your order fulfillment status.

What do I do if I accidentally signed up for more than one subscription?

Contact our customer service team who would be happy to look into your account for you. A refund will be given when needed. Please call us at 1-844-565-5471.

How can I switch box types?

If you would like to change your box type, please contact us at help@lillypost.com or our toll free number 1-844-565-5471.


Accounts and Billing


When will I be billed for my Lillypost subscription?

If this is your first time signing up for Lillypost, you will be billed immediately. For all subsequent renewals, you will be billed on your anniversary day of the month. For example, if you placed your first order on April 10th your next billing would be on May 10th, then June 10th, etc. Similarly if you purchased one of our prepayment plans, it would be on the same anniversary day but timed at 3, 6, or 12 months from the first purchase.

When will my subscription renew?

Your subscription will renew on your anniversary date. If you choose "This is a gift" on the checkout page, your subscription will not be renewed and your card will not be charged again.

Can I change the frequency of my boxes?

At this time our boxes only ship monthly; however, we hope to add this feature in the near future.

How can I change my credit card number?

Simply login into your account and update the payment information that is saved in your account.


Shipping and Tracking


Which countries do you ship to?

Currently we only ship to the United States and Canada. If you are in the US but your shipping address is in Canada, please visit www.lillypost.ca to place your order.

When will my Lillypost box be shipped?

Your Lillypost box will ship approximately every 30 days based on your original sign up date. If your anniversary date falls on a weekend, the box will be shipped out on the following Monday.

Do you offer expedited shipping?

Sorry but we do not offer this service currently. If you would like a shipping estimate, please feel free to contact our customer service team!

How long will it take for my Lillypost order to arrive?

Once your box has shipped, expected delivery times in the United States is on average 3-10 business days, depending on the location.

How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation email that will have all the tracking information you need. This number can also be found in your profile information on our website.

My tracking number isn’t updating. What do does this mean?

The tracking information will be updated 24-48 hours after you receive notification that it has shipped. If the time period passes and an update is still not available, please contact customer service at 1-844-565-5471 or help@lillypost.com with your order ID so we can assist you.

It’s been 10 days since my box shipped and I still haven’t received it. What should I do?

We are so sorry to hear your box has not arrived yet! Please contact customer service so we can verify that your address is correct and take any action needed to get you your box!

What should I do if my book is damaged or I am missing an item?

We are truly sorry! We would like to make it up to you so please contact us at help@lillypost.com or give us a call at 1-844-565-5471 with the details.

How do I update my shipping address?

Log in to your Lillypost account and edit your information under your profile. Please note that your shipping address must be updated before your renewal date in order for the package to go to that new location. If you require assistance updating your shipping address, please contact us!


Cancelling Your Subscription


How do I cancel my subscription?

Sorry to see you go! In order to cancel your subscription, you will need to call our customer service team at 1-844-565-5471 and they would be happy to help you out and answer any questions you may have.

What is the last day I can cancel before I get billed again?

You must cancel before your anniversary date if you do not want your subscription to renew.

How do I sign up again after having previously cancelled?

Simply visit the Lillypost website, login to your account and place another order! It’s just that simple.


Review, Media, Community, Press


For all inquiries, please send an email to marketing@lillypost.com. If you are a Blogger, YouTuber or Instagrammer, please include your full name as well as links to all your social channels and your reason for contacting us. If you are press or media, please include your business' information as well as your reason for contact. Thanks!